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RETURN POLICY

You changed your mind? No problem!

We offer free returns within 30 days.

Please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewellery. Earrings are non-refundable for hygienic reasons. 

No returns on items in liquidation.

 

HOW TO DO A REFUND?

Step 1:

Go to Canada Post's website:

https://www.canadapost.ca/cpotools/apps/prse/label

Step 2:

Enter your return ID number ( PR309155 ).

Enter your authorization number ( P19832016 ).

You will receive the shipping label by Email. 

Step 3:

Print the label and put it on the box. Then go to the post office to send it!

 OR

Go directly to the Canada post office counter with your authorization number (P19832016 ), your order number and your return ID number ( PR309155 )

 

WHEN WILL I RECEIVE MY REFUND?

Once your order arrives back to us, it can take up to one week for it to be processed. We’ll contact you via Email with an update on your refund, store credit or replacement.

 

If you have any questions, please contact us by email at infonorthamerica@pilgrim.dk  or by phone at 1 866-658-3088 and make sure to give your order confirmation number and the style of the item you wish to refund.

 

 

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