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PILGRIM RETURN POLICY


You changed your mind? No problem!
We offer free returns within 15 days.
Please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewellery. Earrings are non-refundable for hygienic reasons. 
All sale items are considered FINAL SALE. 
All refunds will be applied to the original form of payment, excluding shipping costs. Pilgrim is not responsible for any returns that are lost, damaged or sent to the wrong address. Please note there will be a fee for returns sent to the wrong address, which will be reflected in your refund amount.

Pilgrim reserves the right to refuse returned products that have been used, worn or altered in any way. All packaging must be included in your return.
 
DAMAGES


If a product arrives damaged or defective, please email us at infonorthamerica@pilgrim.dk  within 7 business days of the date of delivery to request a replacement item or a refund. Please include a brief description about what is damaged along with an image of the item.
 
HOW TO DO A REFUND?


Step 1:
Go to Canada Post's website (link below):
https://www.canadapost.ca/cpotools/apps/prse/label


Step 2:
Enter your return ID number ( PR309155 ).
Enter your authorization number ( P19832016 ).
You will receive the shipping label by Email. 


Step 3:
Print the label and put it on the box. Then go to the post office to send it!
 OR
Go directly to the Canada post office counter with your authorization number (P19832016 ), your order number and your return ID number ( PR309155 )


 
WHEN WILL I RECEIVE MY REFUND?


Once your order arrives back to us, it can take up to one week for it to be processed. We’ll contact you via Email with an update on your refund, store credit or replacement. Shipping fees are non-refundable. Please note that your banking institution may require additional days to process the refund.
 
If you have any questions, please contact us by email at infonorthamerica@pilgrim.dk or by phone at 1 866-658-3088 and make sure to provide your order confirmation number and the style of the item you wish to refund.
 
 

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