PILGRIM RETURN POLICY
You changed your mind? No problem!
Within 30 days of the shipping date, you can receive a refund to the original method of payment.
Our exchange and refund policy is applicable for purchases that meet the following criteria:
- Must be within 30 days of delivery date or date of purchase for in-store purchases
- Merchandise must be unworn and in-tact and must be in the original packaging
All sale items are considered FINAL SALE.
All refunds will be applied to the original form of payment, excluding shipping costs. Pilgrim is not responsible for any returns that are lost, damaged or sent to the wrong address. Please note there will be a fee for returns sent to the wrong address, which will be reflected in your refund amount.
Pilgrim reserves the right to refuse returned products that have been used, worn or altered in any way.
HOLIDAY PERIOD RETURN POLICY
Since jewellery is an amazing holiday gift, Pilgrim offers an extended return policy for this holiday period. For any purchases made from November 25 to December 25 2019, Pilgrim's return policy will be extended until January 9th 2020.
Please ensure all returned product(s) are in their original, unused condition, including packaging and includes a proof of payment, including your printed order confirmation, invoice, gift receipt or 4-digit order number.
HOW TO GET A REFUND?
Follow the two steps below to complete online returns for online purchases. Please note that a return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund.
- Please reach out at email@example.com with your order confirmation number.
- Pack and ship your return to Pilgrim North America Inc. following the instructions provided by our customer service team.
Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email. Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.
WHEN WILL I RECEIVE MY REFUND?
Once your order arrives back to us, it can take 7 to 10 business days to be processed. We’ll contact you via Email with an update on your refund, store credit or replacement. Shipping fees are non-refundable. Please note that your banking institution may require additional days to process the refund.
If a product arrives damaged or defective, please email us within 7 business days of the date of delivery to request a replacement item or a refund. Please include a brief description about what is damaged along with an image of the item.
If you have additional questions, feel free to reach out at firstname.lastname@example.org or by phone at 1 866-658-3088 and make sure to provide your order confirmation number and the style of the item you wish to refund.