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Warranty

 

JEWELLERY AND SUNGLASSES WARRANTY

Pilgrim offers a 1-year warranty on all jewellery and sunglasses from thr date of purchase
(prood of purchase required) if the defect is a result of the production and/or manufacturing process.
Normal wear and tear are not covered by the warranty.

If the warranty is claimed within the first 60 days after the purchase, Pilgrim will issue a refund. If the warranty is claimed
after 60 days of the purchase, Pilgrim will issue a credit that will be applicable online or ina Pilgrim boutique. An electronic
gift card will be sent by email. Please note shipping fees from the original order will not be refunded.

CREDIT NOTE

Any credit note will be issued in the form of an electronic gift card, which can be used on the www.pilgrimjewellery.ca website. Electronic gift cards are non-refundable and non-exchangeable.

WATCH WARRANTY

Pilgrim offers a 1-year warranty on all watches from the date of purchase (proof of purchase required).
The warranty does not cover the battery change, accidents or negligence.

PARTNER STORES / STOCKISTS

If a partner store is unable to fulfill the warranty. Pilgrim will take the responsibility of the warranty. If applicable,
we will credit in the form of an electronice gift card that will be sent by email. The credit note will be redeemable
in a Pilgrim boutique or online.

Please note that Pilgrim will only apply the warranty if the order confirmation or the copy of the receipt is sent to our
customer service team.

Questions? Contact us

SUBMIT A REQUEST

Please provide a brief description of the damage/defect. If your purchase was made in-store, please upload a copy
of your receipt along with a photo of your item.

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