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PILGRIM WARRANTY

 

Jewellery and Sunglasses warranty:

Pilgrim guarantees all jewellery and sunglasses within one year of the date it was purchased (proof of purchase required) if the defect is a result of the production and/or manufacturing process. Normal wear and tear are not covered by the warranty. 

If the warranty in claimed within the first 60 days after the purchase, Pilgrim will issue a refund. If the warranty is claimed after 60 days of the purchase, Pilgrim will issue a credit that can be applicable on our online store www.pilgrimjewellery.ca. The credit will be sent by email. 

Watches warranty:

Pilgrim offers a two-year warranty on all watches from the date of purchase (proof of purchase required). The warranty does not cover accidents or negligence. Watches will be refunded at all time if the warranty applies. 

 

If you wish to take advantage of Pilgrim’s warranty, please email us at infonorthamerica@pilgrim.dk and include the information below:

  • A brief description of what is damaged/defective
  • An image of the defective item
  • The 4-digit online order number
  • A copy of your online receipt

Please note: Shipping fees from the original order are to be paid by the customer. 

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